Return Policy

Our return policy is designed to offer customers a straightforward and convenient way to send back purchases that do not meet their needs or expectations. In most cases, customers may request a return within thirty days of receiving their order. This timeframe allows shoppers to review their purchases while helping us maintain reliable inventory management and an organized returns process.

To qualify for a full refund, returned merchandise must be kept in its original state. Products should not have been used, damaged, modified, or worn. Customers must also include the items and materials originally supplied with the purchase, such as product tags, protective wrapping, instruction documents, inserts, accessories, and any other included components. We recommend retaining the original order confirmation and related purchase records, as this information can help our customer service team verify the transaction and handle the return request correctly.

All customers must obtain approval from our support team before returning merchandise. To begin the process, please contact toryburchus@outlook.com and provide the relevant order details. A representative will assess the request and determine whether the product meets the conditions outlined in the applicable return policy. If the return is approved, the customer will be given instructions for sending the item back, along with a prepaid shipping label where applicable. Please do not mail any merchandise before receiving authorization. Packages sent without approval or through an unapproved shipping method may be rejected or returned, with any resulting shipping costs potentially charged to the customer.

We encourage customers to inspect their orders promptly after delivery. Please check that all items match the order confirmation and that the products have arrived in acceptable condition. If merchandise is damaged during transit, shows signs of a shipping-related defect, or is different from the product ordered, contact customer support as soon as possible. Reporting these issues quickly allows our team to assess the situation and consider an appropriate outcome, which may involve a refund, replacement, or another suitable remedy depending on the circumstances.

Please be aware that not every product is necessarily eligible for return under the standard policy. Some merchandise may be excluded due to hygiene requirements, the nature of the product, customization, or other factors that affect whether it can be resold. If you are unsure whether an item qualifies, we recommend checking with customer service before arranging a shipment. For additional assistance, you may call (408) 809-5665 to clarify the relevant requirements before proceeding.

Customers seeking a different size, color, design, or product will generally need to return the original purchase and submit a new order for the alternative item. Handling these transactions separately allows the new purchase to move forward without waiting for the original product to be received and inspected. Once the returned merchandise arrives and passes the required assessment, an eligible refund will be credited to the payment method used for the initial purchase.

Return and cancellation rights may differ according to the customer’s country or region. For example, consumers in the European Union may be entitled to a statutory fourteen-day withdrawal period in certain circumstances. Customers exercising such rights may still be required to comply with applicable conditions concerning the merchandise and its original packaging or accompanying materials. Where local consumer protection laws provide rights that differ from our standard policy, the relevant legal requirements will take precedence. Customers should therefore review the rules applicable to their location when arranging a return.

When a returned package arrives at the designated processing facility, our team examines the merchandise to determine whether it meets the return conditions. This review includes assessing the product’s overall condition and confirming that the necessary packaging, accessories, and other original components have been included. The inspection process helps us apply return requirements consistently and manage returned inventory in accordance with established quality procedures.

After the inspection is complete and the return has been approved, customers will receive confirmation that the request has been processed. Eligible refunds are generally issued within ten business days and returned to the original payment method. However, the time it takes for the funds to appear in an account depends on the processing procedures of the customer’s bank, card issuer, or other financial institution. As a result, the date the refund is initiated may not match the date the credit becomes visible in the customer’s account.

If the refund has not appeared within fifteen business days of the applicable processing stage, customers should email the support team for further assistance. Including the original order number, return information, and any relevant correspondence can help representatives identify the transaction, review its status, and determine whether additional steps are needed.

A smooth return experience relies on clear communication and cooperation throughout the process. Customers can help avoid unnecessary delays by keeping merchandise in its original condition, retaining all included materials and purchase records, requesting authorization before shipping, and following the return instructions provided by our team. We aim to handle every eligible request with care, communicate requirements clearly, and process approved returns and refunds accurately and efficiently.